1 hour ticket response
We are dedicated to offering a swift and appropriate reply to every technical support ticket posted by a user. Our qualified support staff representatives will review your query and will offer you the most effective solution. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, the average trouble ticket response time has proved to be 20 minutes.
A Top–Class Client Care Service
Our customer service staff members have substantial experience in the Linux website hosting packages world and are capable enough to supply a fast answer to your problem. If, however, the situation at hand is not within the competence of a technician, the support ticket will be forwarded to a programmer or sysadmin for additional assistance.
An Easy–to–Browse Help Center
In the Website Control Panel you can find an easy–to–navigate Help section where you can get quick tips on how to use our hosting services. You can find the answers to your questions in the F.A.Q. archive, find more details in the web hosting account management articles or check our step–by–step video tutorials.