Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • You can find almost all the answers to your questions in the easy–to–navigate Help section included in Web-Nic’s Website Control Panel. It includes an extensive knowledge base with commonly asked questions and exhaustive how–to articles prepared by our accomplished customer support team.

  • Top quality support service

  • Educational Videos

  • For those of you who prefer to learn how to settle a typically experienced issue by watching an instructional video, we’ve added a collection of video tutorials to our Website Control Panel. All the video tutorials are very short and easy to understand. They offer you step–by–step demonstrations of different site administration techniques.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7x365 customer support service and come with a 1–hour ticket response guarantee. Our seasoned support engineers will be available to you around the clock and will fix any problem that you may come across within maximum 1 hour after the support ticket submission. In the majority of cases, an answer will be provided to you within twenty minutes.