An Easy–to–Navigate Help Center Section
You can find almost all the answers to your questions in the easy–to–navigate Help section included in Web-Nic’s Website Control Panel. It includes an extensive knowledge base with commonly asked questions and exhaustive how–to articles prepared by our accomplished customer support team.
For those of you who prefer to learn how to settle a typically experienced issue by watching an instructional video, we’ve added a collection of video tutorials to our Website Control Panel. All the video tutorials are very short and easy to understand. They offer you step–by–step demonstrations of different site administration techniques.
A 1–Hour Support Ticket Response Guarantee
All our semi–dedicated servers are backed up by a 24x7x365 customer support service and come with a 1–hour ticket response guarantee. Our seasoned support engineers will be available to you around the clock and will fix any problem that you may come across within maximum 1 hour after the support ticket submission. In the majority of cases, an answer will be provided to you within twenty minutes.