Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
We offer a 1–hour response time guarantee for every support ticket or email that you send to our help desk support team. We will speedily reply to all the standard queries and forward the matter to our server admins if further assistance is needed. If you order our Optional Managed Services package, we’ll carry out any of the included server management services at a time that has been agreed upon beforehand.
A Premium Help Desk Support Service
We will be available to you 24x7x365 to answer any queries that you may have connected to our Website Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance tackling server admin tasks, you can make use of our Optional Managed Services package, which includes data backup hard disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as software installation and troubleshooting procedures
An Intuitive Help Area
Every Linux dedicated servers hosting package comes with our cost–free Website Control Panel, which offers an exhaustive knowledgebase and a group of instructional video tutorials. Whenever you require help while working with the Website Control Panel, just hit the Videos or Help buttons located in the upper right corner.