Though this isn't the most importantfactor for you to distinguish a trustworthy website hosting supplier from a bad one and a reseller from a real supplier, the option to call and speak with a live person is an indicator that you are not using the services of a one-person service provider and that you can get in touch with someone when you're in need of help. The phone support for web hosting services may range from standard to expert, therefore the problems which can be resolved with a phone call differ depending on the particular provider. In the general case, these matters are simpler and feature billing or first level technical issues because more complex tasks generally need a support ticket where both you and the system administrators can follow what's going on with a given situation. Still, the option to call your supplier will save you lots of time and efforts for the countless small things that may eventually show up when you manage your website hosting account.
Phone Support in Website Hosting
We believe that being able to consult with a live agent is very important, so we have 3 support lines around the globe (Australia, USA and UK) and you have the option to contact us on the phone for fourteen hours a day. In case you consider purchasing one of our Linux website hosting packages, for instance, you have the option to call us and find out more about our solutions prior to ordering so as to ensure that we do match all of the system requirements for your websites. Following the purchase, you will be able to contact us about all of the sales and / or billing troubles you may experience, or get any general or basic tech info that you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical issues you'll have to use the ticketing system, which will help you keep track of the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
When you want additional information about the Linux semi-dedicated packages that we provide, you will be able to call any of the three support phone lines that we have worldwide - in the United States, the United Kingdom and Australia. In this way, you have the option to check ahead of time whether our solutions are appropriate for your web sites. If you are already our customer and you have a semi-dedicated account, you are able to reach us on the phone for 14 hours a day about any billing or basic queries. For strictly tech issues you can take advantage of our ticketing system to communicate with our tech support because sometroubles just require additional time to be taken care of, still we can assist you on the phone with quite a lot of minor tech issues as well, saving you the time and efforts.