Should you ever experience a problem with your site and be unable to resolve it yourself, ask the respective web hosting company’s client support team to help you get the site back online. A quick resolution would be best, but a lot of hosting companies answer within 24 hours and even more, particularly if you’re working with a reseller. Even if your problem can be quickly sorted out, your website may not function properly or it may not be available at all for an extended period, so you may lose potential clients because it’s quite unlikely that anyone will eagerly revisit a website that is inoperational. That being said, you should make sure not only that you can touch base with your hosting company, but also that they can reply and assist you in a timely fashion. If a software app update doesn’t proceed as planned or if you delete something by chance, for instance, the site must be restored quickly in order to prevent extended unavailability.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting packages offer a 1-hour response time guarantee, which implies that regardless of what query or difficulty you may have, we’ll always be there to help you. As a matter of fact, it rarely takes more than 30 minutes to get an issue solved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our customer support team representatives will be at your service 24/7, even on weekends and national holidays, which implies that you will obtain swift support whenever you need it. We realize precisely how expensive time can be, so by the time we reply to your support ticket or e-mail, we’ll have investigated the matter and, in case we haven’t found a solution, we’ll supply you with more info on what you need to do on your end, if the case demands it. With our support services, you can be sure that there will be somebody to help you instantly, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take advantage of our mega-fast support services. You will obtain a response to any ticket posted through the web hosting Control Panel or e-mail sent to our client and technical support team in less than an hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes far less time to examine and eliminate a problem. We will give you more information if the solution involves something that should be done on your end. If you contact us during national holidays or weekends, the response time will be precisely the same and given that our support staff is available to you 24x7, you’ll get quick help for practically any billing, technical or general issue regardless of what time it is.