A live chat is one of the many methods of communication offered by some web hosting providers as part of their support services. Determined by the provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is quicker as compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell something as compared to a phone call with a representative. In addition, when the issue that you have needs some time to be reviewed and taken care of, you are able to do something else in the meantime instead of just waiting, like you'd have to do when you call. Also, you can take advantage of a live chat support service absolutely free as long as you have world wide web access even if your web hosting supplier is situated in another country and they do not have a local phone number you can call.
Live Chat Support in Website Hosting
Along with the phone and ticket support, our company provides live chat support as well. You are able to get in touch with us every single day, which includes weekends and holidays, and we can give you more details about the Linux website hosting packages that we offer in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for solely technical matters you have to open a trouble ticket to our tech assistance team, because such matters need extra time to be resolved, you can still get in touch with us on the live chat for some technical details. For example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot numerous problems, saving you time and effort. Even if our phone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as standard with our services, so that when you have any questions about our Linux semi-dedicated packages, you're able to speak with our customer support team at any moment no matter if you have already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and troubles, still we will assist you with quite a lot of tech questions too. We can help you choose the ideal plan for your web sites if you do not have an account yet, we can answer all of the billing questions or concerns you have or we can help you with installing your new e-mail address on your computer or smartphone - all this will be done timely as our live chat service is available all day long, every day. Any time you require support, you'll be able to speak to an agent and save time and effort.