In case you’ve bought a hosting package and you’ve got certain queries related to a given function/feature, or in case you have encountered a certain difficulty and you require help, you should be able to touch base with the respective help desk staff. All web hosting companies use a ticketing system no matter if they offer other means of contacting them aside from it or not, because the easiest way to fix an issue most often is to open a ticket. This form of correspondence makes the replies exchanged by both sides simple to track and permits the technical support staff members to escalate the situation if, for instance, an administrator should interfere. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you must have no less than 2 separate accounts to touch base with the client support staff and to actually administer the hosting space. Incessantly switching between different accounts may be a headache, not to mention the fact that it takes a lot of time for most web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Website Hosting
Our Linux website hosting packages include an integrated ticketing system, which is part of our in-house created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia will enable you to manage everything connected with the web hosting service itself in one and the same place – invoices, web files, emails, support tickets, etc., eliminating the need to sign in and out of different interfaces. In case you have any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of clicks of the mouse without ever leaving your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of informative articles, which will supply you with additional information and which may help you fix any specific problem even before you send a ticket. We guarantee a ticket response time of maximum 1 hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with us and you wish to touch base with our tech support team members, you will be able to post a trouble ticket directly from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform like you’ll have to do with most hosting companies out there. Our integrated trouble ticket system will allow you to post a new ticket effortlessly and to go through older tickets using a clever search filter. Additionally, you will be able to read the applicable knowledgebase articles that our system will offer you based on the category that you pick for your new ticket. You can accomplish all the above-mentioned procedures without logging out of your Hepsia Control Panel at any moment, so in case you confront any complication or have an inquiry, you can touch base with our technicians and fix the specific problem in less than an hour through one support platform.