The customer support that you will receive from your website hosting provider is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got some technical problem with an active account. Timely and clear info regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from an actual hosting provider and not from some reseller. When you purchase a hosting account through a company that doesn't own its servers and it cannot access them directly, it's likely that you will wait for a couple of days to receive an answer to any kind of question, therefore your web sites may stay offline for ages. In contrast, a supplier that provides different means of communication and has a technical support crew that is available any time can assist you right away and help you minimize or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Website Hosting
All of our Linux website hosting packages come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our web hosting services before you make an order or you're an existing client and you have a question or a issue, you are able to contact us any time, including weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical matters or any matters which need more time to investigate and fix. Unlike many other web hosting providers, our trouble tickets feature a warranted maximum reply time of only 1 hour, which means that whatever the issue is, it'll be resolved in a timely manner and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you aquire a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and basic queries. Our agents will assist you to choose the right plan or give you info about our servers, so as to check whether the system requirements for your websites are met. If you are an existing customer, you'll also be able to get in touch with us through e-mail or through our ticketing system, which can be accessed through the Hepsia website hosting Control Panel. We guarantee that when you employ any of these 2 methods of communication, you'll get a response within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other companies, even big ones, you will be able to compare the reply time because it often takes a full day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you buy a virtual private server from our company, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. When you're a current customer and you want assistance with some technical issue that requires more time to investigate or resolve, you'll be able to open a support ticket from your billing account or you can send an email and we will take care of the problem and send you a reply within one hour. The response time is warranted 24/7, which includes holidays and weekends, however for the vast majority of issues it takes a maximum of 30 minutes to get support. Our support service covers the VPS and all the pre-installed software it features, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to have prompt support in general, let alone when you run an entire server, that's why each and every dedicated server that we offer includes 24/7 support with 1-hour response time warranty regardless of the matter. The service is totally free for any kind of problems with the server or the software that was installed from our admins during the setup, so you can get in touch with us as many times as you would like, even during holidays. You can either open a ticket from your billing area or you can send an e-mail, and the actual reply time for both rarely surpasses 30 minutes as we have administrators available 24-7-365. In case you require general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers that we have on 3 continents or you could take advantage of our live chat service and talk to an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to add to your server plan through the billing Control Panel.